Effective Date: 1 January 2026 | Last Updated: 25 December 2025
Welcome to altx forms. These Terms of Service (“Terms” or “Agreement”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Altx Convergence Private Limited (“Altx,” “Company,” “we,” “us,” or “our”) governing your access to and use of the altx forms platform, including all related websites (altxforms.ai, app.altxforms.ai), applications, services, and products (collectively, the “Services”).
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES. BY ACCESSING OR USING THE SERVICES, CREATING AN ACCOUNT, OR CLICKING “I AGREE” OR A SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.
If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and “you” and “your” will refer to that organisation.
altx forms is an AI-native enterprise form platform that enables users to create, deploy, and analyse forms, surveys, polls, assessments, approvals, and other data-collection instruments (“Forms”). Our Services include:
To access certain features of the Services, you must create an account. When creating an account, you agree to:
You are responsible for all activities that occur under your account. You must notify us immediately at security@altxforms.ai if you become aware of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from unauthorised access to your account.
If you create or administer a team, workspace, or organisation account, you are responsible for ensuring that all team members comply with these Terms. You may not provision accounts for individuals under the minimum age requirement.
Subject to your compliance with these Terms, Altx grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business or personal purposes during the applicable subscription term.
You agree not to:
You may not use the Services to collect, store, or transmit content that:
You may not:
We reserve the right to investigate violations of this Acceptable Use Policy and take appropriate action, including suspending or terminating your access to the Services, removing content, and reporting violations to law-enforcement authorities.
You retain all right, title, and interest in and to the data you submit to the Services (“Customer Data”), including all Forms you create and all responses you collect. Altx does not claim ownership of your Customer Data.
You grant Altx a limited, worldwide, royalty-free license to use, process, store, and transmit your Customer Data solely to: (a) provide the Services to you; (b) improve and maintain the Services (aggregated and de-identified data only); and (c) comply with applicable laws. We will not sell your Customer Data to third parties or use it for advertising purposes without your explicit consent.
We implement industry-standard security measures to protect your Customer Data, including encryption in transit (TLS 1.2+) and at rest (AES-256 via AWS KMS). Our data-protection practices are described in our Privacy Policy and the Data Processing Agreement (available from our DPO), which are incorporated herein by reference.
On any cyber-security incident affecting the Services, you agree to cooperate with our reporting obligations to the Indian Computer Emergency Response Team (CERT-In) under the directions of April 2022, including responses to information requests within the 6-hour reporting window.
Upon termination of your account, you will have a 90-day grace period during which you may export your Customer Data. After this period, we may delete your data in accordance with our published Data Logs & Retention Policy, subject to any longer statutory retention that applies (e.g., billing records under the Income Tax Act). You may request data export at any time during your subscription through your account settings.
The Services include AI-powered features such as form generation, conversational analytics, response intelligence, and adaptive questioning (“AI Features”). These features use machine-learning models to assist you in creating and analysing Forms.
AI Features are provided as tools to assist you and should not be relied upon for critical decisions involving legal, medical, financial, or safety matters. AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and validating any AI-generated Forms or insights before use.
We may use aggregated, anonymised, and de-identified data to improve our AI Features. We do not use your identifiable Customer Data to train third-party AI models without your explicit consent.
Some AI Features utilise third-party AI service providers (Anthropic, OpenAI). When using such features, you also agree to comply with the applicable terms and policies of those providers. We list current AI providers at /sub-processors.
The Services, including all software, designs, text, graphics, interfaces, and other content (excluding Customer Data), are owned by Altx or its licensors and are protected by intellectual property laws. All rights not expressly granted herein are reserved.
“altx forms,” the altx logo, and other altx marks are trademarks of Altx. You may not use our trademarks without prior written consent, except as necessary to reference our Services in accordance with applicable trademark law.
If you provide suggestions, ideas, or feedback about the Services (“Feedback”), you grant Altx a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback without any obligation to you.
Certain features of the Services require payment of fees (“Paid Services”). Fees are specified on our pricing page or in an order form. All fees are quoted in the currency specified and are exclusive of applicable taxes unless otherwise stated. Indian customers are billed via Razorpay; international customers via Stripe; both managed through Chargebee.
Fees are billed in advance on a recurring basis (monthly or annually) unless otherwise specified. You authorise us to charge your designated payment method for all applicable fees. You are responsible for keeping your payment information current.
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We will notify you of any fee changes at least thirty (30) days in advance.
Except as required by applicable law or as explicitly stated in these Terms, all fees are non-refundable. If you downgrade or cancel your subscription, you will not receive a refund for any unused portion of your current billing period.
You are responsible for all applicable taxes, duties, and other governmental assessments arising from your use of the Services, except for taxes based on Altx's net income.
Altx commits to maintaining 99.5% availability of the Services during each calendar month (“Uptime Commitment”), excluding scheduled maintenance and circumstances beyond our reasonable control.
We will provide at least forty-eight (48) hours' notice of scheduled maintenance that may affect Service availability, except for emergency maintenance required to protect the security or integrity of the Services.
If we fail to meet the Uptime Commitment, eligible customers on paid plans may request service credits as follows:
Service credits must be requested within thirty (30) days of the incident and are the sole remedy for failure to meet the Uptime Commitment. Credits may not exceed 50% of monthly fees and are not redeemable for cash.
Our service levels for Data Principal rights, breach notification, and DPO services are published separately in our DPDPA Compliance SLA. Headline commitments: acknowledge every Data Principal request within 48 hours; respond substantively within 30 days; notify the Data Protection Board of India under Rule 7 within 6 hours of detection for Critical incidents and 24 hours for High.
Support availability and response times vary by subscription plan. Details are available on our pricing page and in your service agreement.
Altx warrants that the Services will perform substantially in accordance with the applicable documentation during your subscription term. Your sole remedy for breach of this warranty is repair, replacement, or, at our option, a refund of prepaid fees for the affected Services.
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 10.1, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. ALTX SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
Any features labeled as “beta,” “preview,” “early access,” or similar are provided as-is without any warranty. Beta features may be modified or discontinued at any time without notice.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ALTX OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTX'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO ALTX DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
The limitations in this Section 11 do not apply to: (a) either party's indemnification obligations; (b) your payment obligations; (c) either party's breach of confidentiality obligations; (d) regulatory penalties imposed by the Data Protection Board of India or any other Indian regulator that are directly caused by Altx's breach of the DPDPA; or (e) claims arising from a party's gross negligence or wilful misconduct.
You agree to indemnify, defend, and hold harmless Altx and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your Customer Data; (c) your violation of these Terms; (d) your violation of any applicable law or third-party rights; or (e) your Forms and the responses collected through them, including your DPDPA obligations as Data Fiduciary for that response data.
Altx will indemnify, defend, and hold harmless you from and against any third-party claims alleging that the Services infringe such third party's intellectual property rights, and will pay any resulting damages finally awarded against you or settlement amounts approved by Altx. This indemnification does not apply to claims arising from: (a) your modification of the Services; (b) your combination of the Services with other products or services; or (c) your use of the Services in violation of these Terms.
These Terms are effective when you first access or use the Services and continue until terminated. For Paid Services, the subscription term is specified in your order or subscription agreement.
You may terminate your account at any time through your account settings or by contacting support. For Paid Services, termination will take effect at the end of your current billing period unless otherwise specified.
Altx may suspend or terminate your access to the Services immediately if: (a) you breach these Terms; (b) your use poses a security risk to the Services or other users; (c) your account is overdue for more than thirty (30) days; or (d) required by law. We may also terminate your account for convenience upon thirty (30) days' written notice.
Upon termination: (a) your right to use the Services will immediately cease; (b) you will lose access to your account and data after the 90-day grace period; (c) you will pay any outstanding fees; and (d) Sections 5 (Data), 7 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law), and 15 (Dispute Resolution) will survive.
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Before initiating any formal dispute resolution, you agree to contact us at legal@altx.one and attempt to resolve any dispute informally for at least thirty (30) days.
Any dispute that cannot be resolved informally will be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration is Bangalore, Karnataka, India. The arbitration is conducted in English by a sole arbitrator mutually appointed by the parties.
YOU AND ALTX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information without first engaging in informal resolution or arbitration.
We may modify these Terms at any time by posting the revised Terms on our website. Material changes will be communicated via email or through the Services at least thirty (30) days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and may terminate your account in accordance with Section 13.2.
These Terms, together with the Privacy Policy, the Data Processing Agreement (available from our DPO), and any applicable order forms, constitute the entire agreement between you and Altx regarding the Services and supersede all prior agreements and understandings.
If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Altx.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Altx may assign these Terms without restriction. These Terms will bind and inure to the benefit of the parties' permitted successors and assigns.
Neither party will be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.
These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.
All notices to Altx must be sent to legal@altx.one or to our postal address. Notices to you will be sent to the email address associated with your account. Notices are deemed given upon receipt or, for email, upon sending (unless the sending party receives a delivery failure notification).
If you have any questions about these Terms, please contact us at:
Altx Convergence Private Limited
CIN U72900KA2021PTC145024
Pavilion 175 and 176, Dollars Colony, Phase 4, JP Nagar, Bannerghatta Main Road, Bengaluru, Karnataka 560078, India
Email: legal@altx.one
Support: help@altxforms.ai
Security incidents: security@altxforms.ai
Data Protection Officer: Anitha — dpo@altx.one · +91 81973 19519
BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEIR TERMS AND CONDITIONS.