Empower IT Teams with Intelligent Workflows

Challenge: Manual access reviews are slow and error-prone.

Submit access requests with forms that check against AD/LDAP, verify manager approval, and enforce segregation of duties. Conditional logic requests justification for high-risk permissions. Auto-provisioning to Okta/Azure AD upon approval. Scheduled reviews revoke unused access automatically.

Challenge: Change requests lack impact assessment and approval visibility.

Submit change requests with forms that assess risk (low/medium/high) and route to appropriate CAB members. High-risk changes require technical review, security sign-off, and rollback plans. Integration with ServiceNow creates change tickets automatically. Analytics track change success rates and identify failure patterns.

Challenge: Incidents get misrouted and SLAs are missed.

Report incidents with smart forms that categorize by severity (P1-P4) and route to on-call teams via PagerDuty integration. Forms adapt—P1 incidents trigger immediate escalation and request war room details. Upload screenshots or logs—AI extracts stack traces and suggests KB articles. Real-time SLA dashboards prevent breaches.

Challenge: Software requests lack budget approval and license availability checks.

Request software with forms that check license availability in real-time via API. Over-budget requests auto-route to finance for approval. Track license usage and auto-reclaim from inactive users. Analytics identify software sprawl and consolidation opportunities. Integration with procurement for new license purchases.

Challenge: New hire hardware requests are delayed due to missing approvals or out-of-stock items.

Onboard new hires with forms that bundle hardware, software, and access requests. Check inventory in real-time—out-of-stock items trigger procurement workflows. Manager approval and IT assignment happen in parallel. Barcode scanning tracks asset assignment. Analytics optimize inventory levels and identify refresh cycles.

Challenge: Compliance evidence is scattered across emails, spreadsheets, and tickets.

Conduct SOC 2, ISO 27001, or HIPAA audits with forms that capture evidence and attestations. Upload policies, screenshots, or access logs—AI extracts controls and maps to frameworks. Automated reminders for quarterly reviews. Ask "Show evidence for access control requirements" and get instant citations with timestamps and approvers.

Challenge: Orphaned accounts and unreturned hardware create security risks.

Trigger offboarding workflows that revoke all access (AD, SaaS, VPN), disable accounts, and schedule asset returns. Checklists ensure nothing is missed—knowledge transfer, exit interviews, final paychecks. Integration with Okta/Azure AD auto-deprovisions accounts. Analytics identify orphaned resources and cleanup opportunities.

Challenge: Vendor questionnaires are tedious and hard to track.

Send vendor security questionnaires with forms that score responses automatically. Upload SOC 2 reports—AI extracts control attestations and expiration dates. Risk scoring routes high-risk vendors for InfoSec review. Automated renewal reminders ensure certifications stay current. Ask "Which vendors lack current SOC 2?" and get instant lists.

Challenge: Data subject access requests (DSARs) are manual and time-consuming.

Handle DSARs with forms that verify identity, log requests, and trigger data retrieval workflows. Integration with data catalogs identifies all sources of PII. Automated redaction for third-party data. Track response times against regulatory deadlines (30 days). Complete audit trails prove compliance during privacy audits.

Challenge: Knowledge is siloed in individual inboxes and Slack threads.

Capture troubleshooting solutions with forms that standardize KB articles (problem, solution, root cause, prevention). Upload screenshots or code snippets—AI suggests tags and related articles. Peer review workflow ensures accuracy. RAG-powered search lets users ask "How do I reset MFA?" and get relevant KB articles with usage analytics.